AllTrails Lost Your Saved Trails: How to Recover Them
A missing list is often sitting in another account. Check the email you signed in with before anything else.
If you searched “alltrails saved trails gone” while planning a trip, start by checking the email address on the account you are using. An empty list and missing paid features can look like the same failure, but they need different checks. Establish which account holds your trip before rebuilding it.
Keep any surviving trail links, screenshots, or list names together while you troubleshoot. They give you something concrete to compare across accounts and devices, and they can help explain the problem if you contact support.
Where to look when AllTrails saved trails are gone
On the website, hover over Saved in the header and select Lists. In the app, tap Saved on the bottom navigation bar, then select Lists from the tabs at the top. These are the documented routes in AllTrails Help, “How to create a new custom list.”
Check the list names as well as individual trail names. A holiday shortlist might have been filed under a region, a season, or a companion's name. AllTrails custom lists can contain trails, your own maps and activities, and other users' maps or activities.
If you do need a fresh list, use the save icon on a trail, map, or activity card and choose Create new list. Give the list a name and choose its privacy setting. Treat that as rebuilding a shortlist, rather than evidence that the original list was recovered.
Get back into the right account
For login trouble, try your other email addresses and reset the password where needed. Reset emails are valid for 30 minutes. Use the most recent email, or request a new one if the link has expired. Those account, purchase, and reset steps come from AllTrails Help, “Troubleshooting common issues.”
As an ordinary email check, inspect spam and search the relevant inbox for the reset message. Avoid requesting a stream of new messages while clicking older ones. Work through your addresses deliberately, recording which account you successfully opened and what you found there.
AllTrails saved trails gone on one device
Compare the app with the website while signed into the same account. If the website shows a list that the app does not, preserve the visible trail links and note the difference. You have narrowed the problem to a specific account and viewing context.
Update the app if an update is available, then check again. This is a general troubleshooting step, not a documented way to restore a deleted list. Avoid changing several things at once: checking after each change makes it easier to tell what helped.
If the trails remain absent, collect the account email, remembered list names, approximate time you last saw them, and screenshots of the current result. Explain whether the website and app agree. Share that information privately with support, leaving passwords out of the conversation.
Keep a small trip shortlist outside AllTrails
Give each important trail a short line explaining why it made the cut: “Shaded walk for the afternoon we arrive,” or “Viewpoint for the clear morning before we leave.” Add the region and intended trip or season. The note should sound like something you would actually remember.
Keep a compact trip shortlist outside the account as well. Include the trail name, its copied link, your reason for choosing it, and an alternative if the plan changes. You do not need to duplicate every saved hike; preserve the choices that would take effort to reconstruct.
A shortlist is planning context, not a substitute for checking current route information before going. Revisit the original trail information when the trip approaches, especially if your saved reason depends on conditions or access.
Finish by opening the important links from your separate shortlist. A readable collection of names is useful; a collection that still points to the walks you meant is more useful. Once you have checked those, you can return to planning the trip.