Sephora Loves List Not Working: Fixing and Rebuilding It
If your Sephora Loves list is not working, sign in on sephora.com and open the heart icon labelled Loves or My Lists. Loves is now one of several lists there, so check them all, then compare the app before you remove anything.
If your Sephora Loves List is not working, first check the same account on the website, where Loves now sits inside My Lists. An empty app screen, one unavailable lipstick, and a broken sharing link need different fixes. Start by finding out which problem you have before removing products or rebuilding anything.
Where to find your Loves list on Sephora
On sephora.com, click the heart icon at the top of the page, labelled Loves, or open your account and choose My Lists. Loves is one list on that page, next to any lists you created yourself. In the Sephora app, look for the same heart icon in the top bar, next to the basket.
You need to be signed in. Sephora's help says to sign in or register to start using Loves and Lists, so a signed-out app or browser shows nothing even when your list is fine.
Sephora Loves List not working: locate the right list
Loves now sits as one list inside My Lists, alongside any personalized lists you have made yourself. A product saved into a different list will not necessarily be where you remember looking for it.
These instructions describe Sephora.com; other regional storefronts can have different layouts. Open the account menu and check My Lists before relying on an old bookmark. Look through your existing lists once. If you see your items, copy the important product links before troubleshooting the app.
Compare the signed-in email on both devices. A familiar display name is not enough, especially if you use more than one email for shopping. Check the storefront country and displayed currency too. A regional mismatch can change the catalog you see; switching regions is a diagnostic check, not a promise that lists transfer between countries.
Clear the app cache carefully
On Android, the usual route is Settings → Apps → See all apps → Sephora → Storage & cache → Clear cache; some phones call that section Storage. Google's Android storage guidance distinguishes temporary cache from Clear storage, which deletes app data. Start with cache only.
On iPhone, close the app, update it, and restart the phone. There is no universal Clear cache button for every iPhone app. Consider reinstalling only after checking the browser copy and confirming you can sign back in. Reinstallation cannot recreate a list missing from Sephora's servers.
When Sephora Loves is missing one product
Search Sephora for the brand and exact product name, then select the shade and size. A foundation can remain available while your shade is sold out. A familiar product photograph can also lead to a different volume, finish, or reformulated version.
An unavailable shade does not prove that Sephora deleted your whole list. Likewise, a missing listing does not prove discontinuation. Check the brand's own catalog or ask Sephora support about the exact item. Record whether you found a replacement page, an out-of-stock variant, or no current listing.
If the whole list remains empty across browsers and the app, contact Sephora customer service through its site. Provide the account email privately, storefront, device, app version, approximate last successful access, and screenshots. Ask whether support can investigate the saved list; do not assume restoration is available.
How to share a Sephora Loves list
Open the list and click the Share icon. Sephora gives you a link you can send to friends and family. The same works for any list you made yourself, which helps when you keep gift ideas for different people apart.
To make a new list, go to Lists and click Create New List, then name it. You can create up to 10 personalized lists in addition to Loves. Sephora does not say whether the person who opens your link needs to sign in, so test the link in a signed-out browser window before you send it.
Sephora Loves List sharing not working
Open the intended list and use its Share icon to get the link again. Copying the address of your signed-in account page can send someone to their own account instead of your products.
Open the generated link in a signed-out browser window, then have the recipient try it. If it redirects, returns an error, or shows the wrong products, record that exact behavior. Compare storefronts and try a new link before changing unrelated account settings.
Treat privacy as a check, not a guessed fix: review any sharing controls actually shown for that list. Sephora's published instructions describe a Share icon but do not document a universal public/private toggle.
For a gift deadline, send individual product links with shades and sizes in plain text. That gives the recipient a usable shopping list while the sharing problem is unresolved.
You can save those product pages through the dEssence Chrome extension, Telegram bot, or web app. Keep the detailed beauty record alongside your saved links. Saving and watching are separate actions: after saving a product, set up price or stock watching if you want checks. Confirm the watch corresponds to the shade and size you need; a different variant's availability is not useful.
Frequently asked questions
Where is my Loves list on Sephora?
Click the heart icon labelled Loves at the top of sephora.com, or go to your account and choose My Lists. Loves is one of the lists there.
Why is my Sephora Loves list empty?
Check that you are signed in to the account you saved with, then look through every list in My Lists, because the heart can save a product to Loves or to another list. If only one product is missing, check its shade and size separately.
How many lists can I make on Sephora?
Up to 10 personalized lists, in addition to your Loves list.
How do I remove something from my Loves list?
Click the filled red heart or the remove icon next to the item. To buy from a list, select Add to Basket from the list itself.
Where can I get help with a Sephora list problem?
Use Sephora's customer service hub on sephora.com. The Beauty Insider Community forum, where shoppers used to swap fixes, went read-only in June 2026 and closed in August 2026.